Order Cancellation Policy

1. Policy Overview

This page explains how order cancellation may be handled before an order is processed.
The policy applies to orders placed within the United Kingdom and serves as reference information during order management.

2. Orders That May Be Eligible for Cancellation

Where an order is still at an early stage, a cancellation request may be considered, depending on its current status:

• Requests are generally submitted within a reasonable time after payment is completed

• Orders that have not entered the packing stage or have not been handed to a delivery carrier are more likely to be reviewed for cancellation

• Certain details may be required to verify the request

Commonly requested information includes:

• Order number

• Proof of payment or transaction record

• A brief explanation of the cancellation request

Whether an order can be cancelled is assessed based on real-time order progress, and outcomes depend on the review result.

3. Situations Where Cancellation Is Normally Not Available

Cancellation is generally not available in the following situations:

• The order has already been dispatched or transferred to a delivery carrier

• Incorrect or incomplete delivery details have caused the order to enter an exception-handling process

If an order has already been shipped, you may still review available after-sales options after delivery in accordance with the Returns, Refunds and Exchanges Policy, where applicable.

4. How to Submit a Cancellation Request

To request an order cancellation, you may contact customer support using the following channels:

• Phone: +1 (954) 730-3143

• Email: studio@chicroomz.com

For faster verification, it is recommended to provide the order number, proof of payment and a short explanation when submitting the request.

5. Review Process and Refund Information

After a cancellation request is received, it will be reviewed within a reasonable working timeframe, and the outcome will be communicated by email.

Please note:

• Refunds generally apply only to orders that have not yet been dispatched

• In specific situations, such as successful interception or return of a shipment, a refund review may also be carried out

• Where a refund is approved, it is usually issued to the original payment method

• Actual settlement time may vary depending on payment providers or banking processes

Final credit timing depends on the relevant financial institution.

6. Personal Data and Information Use

Information involved in the cancellation process is used solely for order verification, cancellation handling and related communication.

Data is managed in accordance with applicable UK and European data protection regulations, with commonly adopted security measures in place.
Requests to access, correct or delete personal information may be submitted through customer support.

7. Contact Details

If you have questions regarding order cancellation or this policy, you may contact:

Address:
5813 NW GERALD CIR PORT ST LUCIE FL 34986-0000

Phone: +1 (954) 730-3143
Email: studio@chicroomz.com

Business Hours:
Monday to Friday
09:00–12:30 / 14:00–18:00 (CET)

8. Policy Applicability

By placing an order on this website and continuing to use related services, you are deemed to have read and understood this Order Cancellation Policy, including any future updates published on the site.