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Returns, Refunds and Exchanges Policy

1. Scope of Application

This policy applies to orders placed within the United Kingdom and is prepared in accordance with applicable UK consumer protection laws and relevant European regulations.
It explains the general conditions and procedures for returns, refunds and exchanges and does not affect any statutory rights available under applicable law.

2. Situations Eligible for Returns or Exchanges

A return, exchange or refund request may be submitted within a reasonable period if one of the following situations applies:

  • The product has a manufacturing or quality-related issue

  • The item received differs materially from the information shown on the product page

  • The product is not suitable for its normal intended use

For non-quality-related reasons (such as a change of personal preference or incorrect order details), a return or exchange request may be submitted within 40 working days after receipt of the item.

All requests must be submitted in advance and confirmed with customer support. Items returned without prior contact may affect processing.

3. Situations Normally Not Eligible for Non-Quality Returns

The following situations are generally not eligible for returns or exchanges based on personal reasons:

  • The product shows signs of use, installation, or deliberate damage

  • Original packaging, accessories, manuals or labels are missing

  • Issues caused by improper use, incorrect maintenance or external impact

  • Products clearly marked on the website as non-returnable

These limitations do not apply where a statutory quality issue is identified.

4. How to Submit a Request and Required Information

To submit a return, refund or exchange request, please contact customer support and provide the following information for verification:

  • Relevant order number

  • Proof of payment or transaction record

  • A brief explanation of the request

  • Photos or videos showing the product condition (where applicable)

Contact details:
Phone: +1 (954) 730-3143
Email: studio@chicroomz.com

A response is usually provided within a reasonable working timeframe, together with further instructions.

5. Handling of Refunds and Exchanges

Quality-related matters

  • Where a major defect is identified, a refund or exchange may be selected within the applicable scope

  • Where the issue is not considered a major defect, repair, replacement or refund options may be offered

  • Return arrangements will be explained based on the specific situation

Non-quality-related returns or exchanges

  • After confirmation, return instructions will be provided

  • Items must remain unused and be securely packaged

  • Return shipping costs may be borne by the purchaser unless otherwise stated on the website

6. Refund Processing Time

  • Refund processing begins after the returned item is received and inspected

  • Refunds are normally issued to the original payment method

  • Actual settlement time may vary depending on the payment provider or bank, typically 10–15 working days

7. Exchange Arrangements

Once the returned item is received and confirmed, a replacement item will be arranged subject to stock availability.
Tracking details are usually provided once the replacement shipment is dispatched.

8. Exceptional or Uncontrollable Circumstances

If delivery issues or product damage occur due to uncontrollable factors (such as severe weather, logistics disruptions or regulatory changes), the handling approach will be assessed based on the actual circumstances and discussed accordingly.

9. Personal Data and Information Use

Information submitted during the returns, refunds or exchanges process is used solely for after-sales verification and communication purposes.
Data handling follows applicable data protection regulations, including UK GDPR, and common security measures are applied.
You may request access to, correction of, or deletion of relevant personal data in accordance with the law.

10. Contact Information

If you have questions about this policy or after-sales procedures, you may contact:

Address: 5813 NW GERALD CIR PORT ST LUCIE FL 34986-0000
Phone: +1 (954) 730-3143
Email: studio@chicroomz.com

Business hours:
Monday to Friday
09:00–12:30 / 14:00–18:00 (CET)

11. Policy Applicability

By placing an order and continuing to use related services on this website, you are deemed to have read and understood this Returns, Refunds and Exchanges Policy, including any future updates published on the site.