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Terms of Service

1. Introduction

These Terms of Service apply to your access to and use of this platform and its related features.
By browsing the website, creating an account, placing an order, or otherwise using the services, you confirm that you have read and understood these terms. If you do not agree with any part, you should stop using the platform.

2. Service Availability

Services are primarily offered to users located within the United Kingdom, covering standard serviceable cities and residential areas.

Service availability may be limited in certain situations, including:

  • Remote locations or areas not supported by logistics providers

  • Adjustments made for operational or regulatory reasons

If a delivery address is not supported, the related order may not proceed to processing.

3. Accounts and Information Security

When registering an account or placing an order, you are expected to provide accurate, complete, and up-to-date information to support order processing and communication.

Please note the following:

  • Login details should be kept secure and not shared

  • Any issues arising from personal actions, such as information disclosure or device security risks, remain the user’s responsibility

  • Temporary service interruptions may occur due to system maintenance, technical changes, or other uncontrollable factors

4. Privacy and Data Handling

During service provision, certain information may be processed, including:

  • Contact and delivery details

  • Order and transaction records

  • Payment-related identifiers

  • Browsing behaviour and device information

This information is generally used for order fulfilment, customer support, platform operation, and legally required notifications.
Data handling follows the Data Protection Act 2018 and UK GDPR. Further details can be found in the Privacy Policy and Cookie Policy.

Services are not intended for individuals under the age of 18. Where such information is identified, reasonable handling measures may be applied.

5. Product Information

Product descriptions, images, specifications, and pricing are presented based on information available at the time of display.

Please note:

  • Visual presentation may vary depending on display devices

  • Minor variations in colour, size, or packaging may occur between production batches

  • Such differences are generally not considered quality issues

6. Pricing, Taxes and Fees

All prices are shown in the currency displayed on the website and may include applicable UK Value Added Tax (VAT).

Key points regarding pricing:

  • Product prices and delivery charges are shown at checkout

  • Any additional charges are disclosed on the website or within relevant policies

  • The final payable amount is the total shown on the order confirmation page

7. Orders and Payments

Orders usually enter processing once payment has been successfully completed.

  • Available payment methods are shown at checkout

  • Payment processes generally use encrypted technology to reduce transaction risks

  • Orders that appear abnormal or do not meet applicable rules may be restricted or cancelled

8. Delivery and Fulfilment

Delivery methods, costs, and estimated timeframes depend on order details and the delivery address.

Please be aware that:

  • Actual delivery times may be affected by logistics providers, weather, or other uncontrollable factors

  • Additional costs caused by incomplete or incorrect address information may be borne by the purchaser

Further details are available in the Delivery Policy.

9. Order Cancellation and After-Sales Support

Cancellation may be possible before an order enters processing or dispatch, depending on order status.

  • Dispatched orders are generally not eligible for direct cancellation

  • After delivery, after-sales options may be reviewed based on product condition

For full details on cancellations, returns, refunds, and exchanges, please refer to the relevant policy pages.
Nothing in these terms affects statutory rights under UK consumer law.

10. Acceptable Use

When using the platform, you agree to comply with applicable laws and regulations and not to engage in activities such as:

  • Illegal or fraudulent conduct

  • Infringement of third-party rights

  • Actions that disrupt platform operation or security

Any losses caused by personal actions may give rise to legal responsibility where applicable.

11. Intellectual Property and Liability

All content on the platform, including text, images, logos, and trademarks, is protected by applicable intellectual property laws.

  • Unauthorised copying, distribution, or commercial use is not permitted

  • Where allowed by law, liability for indirect losses or losses caused by uncontrollable factors is reasonably limited

These terms are governed by UK law. Any disputes should first be addressed through discussion. If unresolved, matters may be submitted to a court with appropriate jurisdiction in the United Kingdom.

12. Contact Information

If you have questions about these Terms of Service or platform use, you may contact:

Address:
5813 NW GERALD CIR PORT ST LUCIE FL 34986-0000

Phone: +1 (954) 730-3143
Email: studio@chicroomz.com

Business Hours:
Monday to Friday
09:00–12:30 / 14:00–18:00 (CET)

13. Updates to These Terms

These Terms of Service may be updated due to legal, operational, or technical changes.
Revised content will be published on this page and applies from the date of publication. You are encouraged to review this page periodically for updates.