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Payment Methods and Payment Information

1. Overview

This page explains the available payment methods, the general payment process, and how charges may be displayed during checkout.
The payable amount is based on what is shown on the checkout page, while the actual debit is subject to processing by the relevant payment provider.

2. Available Payment Methods

At checkout, the following card payment methods are typically supported:

  • Visa

  • Mastercard

Orders are charged in the currency displayed on the checkout page.
The following payment methods are generally not available unless explicitly shown: cash on delivery, cash payments, bank transfers, or cryptocurrencies.

3. Payment Security and Risk Notice

Commonly adopted security measures are used during payment processing to reduce transaction risks, including:

  • TLS/SSL encryption to protect data during transmission

  • Use of third-party payment gateways that follow recognised security standards

  • Full card numbers, expiry dates, or CVV details are not actively stored

Please note that all online payments carry some level of risk. It is recommended to complete payments using a secure network and to keep payment details confidential.

4. Price and Fee Display

Information related to payment amounts is presented on the checkout page and may include:

  • Product price

  • Applicable taxes, such as VAT, where relevant

  • Delivery charges, if applicable

  • Import- or clearance-related costs already included under a duty-paid delivery arrangement, where applicable

The total order amount is the final figure shown at checkout. Cost composition may vary depending on the product or delivery address.

5. Payment Process

The payment process generally involves the following steps:

  • Review product details, delivery address, and order total

  • Select an available payment method (such as Visa or Mastercard)

  • Enter the required payment information (for example, card number, expiry date, and cardholder details)

  • Submit the payment and complete any required verification

If a payment is not successful, you may try a different card, review issuer verification settings, or contact customer support for further assistance.

6. Refund Method and Timing

Where an order qualifies for a refund, the following usually applies:

  • Refunds are issued to the original payment method

  • The card used must be able to receive refunds

  • Processing time and actual settlement may vary depending on payment providers or banking procedures

If no refund is visible within a reasonable timeframe, you may first check with the card issuer or contact customer support to help review the order status.

7. Contact Details

If you experience issues during payment or have questions about billing information, you may contact:

Address:
5813 NW GERALD CIR PORT ST LUCIE FL 34986-0000

Phone: +1 (954) 730-3143
Email: studio@chicroomz.com

Business Hours:
Monday to Friday
09:00–12:30 / 14:00–18:00 (CET)