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Shipping Policy

1. Policy Overview

This page explains delivery-related arrangements, including delivery coverage, fee structure, processing steps and important notes. It is intended to help you understand how orders are fulfilled before placing an order. This policy applies to orders delivered within the United Kingdom and serves as reference information during checkout and delivery.

2. Delivery Coverage

Delivery services currently cover most standard reachable addresses within the United Kingdom, including major cities and residential areas.

Delivery may be limited or require additional confirmation in certain situations, such as:

  • Remote or transport-restricted postcode areas

  • Specific islands or non-standard delivery locations

If you are unsure whether your delivery address is supported, it is recommended that you contact customer support before placing an order.

3. Delivery Charges and Price Structure

Delivery fees are calculated based on the order value and are clearly displayed on the checkout page:

  • Orders of £110 or more: no delivery charge

  • Orders below £110: fixed delivery charge of £8.5

Product prices include applicable UK Value Added Tax (VAT).
The total payable amount is the amount shown on the checkout page, with no undisclosed charges applied.

4. Order Processing and Dispatch

Order Confirmation

  • Orders paid before the daily cut-off time usually enter confirmation on the same working day

  • Orders completed after the cut-off time are generally processed on the next working day

Processing Time

  • Orders enter processing once payment is confirmed

  • Preparation and dispatch typically take 1–3 working days

  • Actual progress is shown through order status updates

5. Shipping Methods and Estimated Delivery Time

After dispatch, orders are delivered using trackable shipping services provided by local or international carriers.

  • Tracking information is provided for all dispatched orders

  • Estimated delivery time after dispatch is generally 8–15 working days

Delivery times may vary due to weather conditions, traffic disruptions, public holidays or peak logistics periods. Actual delivery progress is subject to carrier tracking updates.

6. Order Tracking

Once an order has been dispatched, a notification email is usually sent containing:

  • The relevant order number

  • Carrier information

  • A tracking link for shipment status updates

You may use the tracking link to check delivery progress and current shipment status.

7. Cost Transparency

For clarity, the following information is displayed on the checkout or order confirmation page:

  • Product prices and applicable taxes

  • Delivery charges (where applicable)

  • Order total

All delivery and tax calculations are shown in advance, with no additional undisclosed fees.

8. Receipt and Delivery Issues

Upon delivery, you are advised to check the condition of the parcel. If any of the following situations occur, please contact customer support within a reasonable timeframe and retain relevant records:

  • Parcel not delivered or delivery status discrepancies

  • Visible damage to the outer packaging

  • Damage to or missing items after delivery

Any follow-up handling is assessed based on the actual circumstances and available information.

If returns or additional costs arise due to incomplete or incorrect delivery details provided at checkout, responsibility for such costs may rest with the purchaser.

9. Order Amendments and Cancellations

Before Dispatch

  • If an order has not yet been dispatched, requests to amend delivery details or cancel the order may be submitted within a limited timeframe

  • Early contact with customer support is recommended

After Dispatch

  • Once an order has entered the shipping process, it cannot usually be modified or cancelled directly

  • Further options may be available under the website’s return and refund policies

10. Contact Information

If you have any questions regarding delivery arrangements, you may contact us using the details below:

Address:
5813 NW GERALD CIR PORT ST LUCIE FL 34986-0000

Phone: +1 (954) 730-3143
Email: studio@chicroomz.com

Business Hours:
Monday to Friday
09:00–12:30 / 14:00–18:00 (CET)

11. Acceptance of This Policy

By placing an order on this website and continuing to use the related services, you are considered to have read and accepted this Delivery Policy, including any future updates that may be published.